Key College Procedure:
Any student experiencing a problem that cannot be resolved by his/her instructor should:
1. Contact the Academic Program Coordinator for an appointment to discuss the situation.
2. If a resolution cannot be agreed upon at step one, the student should contact the Academic director or School director.
Florida Department of Education Procedure
Students must first go through the institutional complaint process listed in the institution’s website under grievance and/or complaint process.
If the student is not satisfied with the outcome, he/she may file a complaint with the state agency that governs the school.
For Key College that agency is Commission for Independent Department of Education, 325 West Gaines Street, Suite # l414, Tallahassee, FL 32399, (850) 245-3200 and toll-free telephone number is (888) 224-6684. Key Colleges' school’s registration number is 1839.
If the student is not satisfied with the outcome he/she may appeal the complaint to the Council by sending an email to FLSARAinfo@fldoe.org.